At lasoulstones, your satisfaction is important to us. We take great pride in the quality and intention behind every piece we craft. However, if for any reason you’re not completely satisfied with your purchase, we offer a 24-hour return policy from the time your order is delivered.

Eligibility for Returns

To be eligible for a return:

  • You must initiate the return within 24 hours of receiving the order.

  • The item must be unused, undamaged, and in its original packaging.

  • All tags, labels, and protective wrapping must be intact.

  • You must provide proof of purchase (order number and receipt).

Note: Products that are customized, worn, or tampered with will not be eligible for return.

How to Initiate a Return

To begin the return process, please contact our support team within 24 hours of receiving your order:

  • Email: support@lasoulstones.com

  • Phone: +91-9773558669

  • Address: 5952, Pratap Market, Pahari Dhiraj, Sadar Bazar, New Delhi – 110006

Include the following details in your return request:

  • Full name

  • Order number

  • Item(s) being returned

  • Reason for return

  • Clear images of the product, if the return is due to damage or defect

Our team will review your request and, if approved, provide return shipping instructions. Return shipping is the customer’s responsibility unless the item is defective or incorrect.

Return Shipping

  • Items must be returned using a trackable shipping method.

  • lasoulstones is not responsible for items lost or damaged during return shipping.

  • The return must reach us within 7 days of your return request approval.

Refund Policy

Once we receive and inspect your returned item, you will be notified via email or phone regarding the status of your refund.

If Your Refund Is Approved:

  • The refund will be issued to your original method of payment.

  • Please allow 5–7 business days for the amount to reflect in your account.

  • Original shipping charges (if any) are non-refundable.

Refund Denial

Refunds may be denied if:

  • The product is used, damaged, or not in original condition.

  • The return is initiated after the 24-hour window.

  • The return parcel is not received within 7 days after approval.